Business Phone System
VOISpeed Voice over Internet Protocol
(VoIP) Soft PBX
Welcome to IP Phone System, this
website contains information on the VOISpeed IP Phone System which is a type of VoIP
Business phone system. The purpose of the site is to demonstrate the
functions and features of this powerful office IP phone system for use as
an integrated business telephone system.
VOISpeed is a complete affordable IP business
phone system that integrates with - or completely replaces - conventional
business phone system.
The product has taken two years to develop - and it was
designed around what today's customers require: - less expensive and more
flexible ways of integrating telephony with IT applications.
The product is designed to enable call centre and CRM
solutions - and many network integrators and software houses are already
embedding VOISpeed in their applications.
The main difference between soft and hard PBX systems.. click here
For the advantages of a Soft PBX click here
For features.. Click here
Rackmount or standard desktop enclosures available
Small Business Phone System
The VOISpeed business phone system is perfect for small,
medium or even large companies to use as their business phone system. The phone
system is completely adaptable in terms of how many users you can have. If you
need four users, simply purchase four USB phones and if you need more, purchase
more. It really couldn't be more simple.
When you set up the IP phone system you have full control over
your users phone settings, so can choose to switch certain functions off that
could be abused. You can also choose to bar certain numbers for each user. If
you don't want your users to be able phone mobiles you can ban all calls that
start with 07 and the same for premium rate by barring all 09 numbers.
FREE calls to your colleagues mobiles from the landline. A
fact that businesses suffer high calling rates when contacting their employees
on the road. We can install a unit that utilises your mobile providers 'call you
colleague for FREE' service to allow for free calls from your office to your
mobiles.
When calling your customers, you can send the call via your
broadband connection to a provider offering massive discounts against BT or
other providers. You can call a customers mobile for as little as 0.35 pence..
YES, a call to a mobile for less than half a penny a minute.
Choose the cheapest route for
the call depending on time of day
or number the call is intended for
Business Phone System History
For such a long time the traditional PBX phone
system was the only choice if you wanted a phone system that enabled your office
to have a switchboard. Being able to transfer calls from reception to any
department at the press of a button is essential for any company with more than
one member of staff. The PBX phone system was the only way of achieving this
goal and was also very expensive to purchase due to being completely hardware
based. With advances in technology happening on a daily basis, it was only going
to be a matter of time before the PBX business phone system became an inferior
business phone system for the office.
Business Phone System, The Present
The VOISpeed IP Phone System is a software
based business telephone system that runs on your PC or PC network that enables
your office to have an advanced phone system at a fraction of the cost of a
traditional PBX phone system. Although the IP phone system is far more
affordable than the old PBX phone system it is also far more capable due to
being software based and designed to perform in what we now call the information
age. IP business phone systems have an almost limitless amount of features and functions
and can be programmed to complete almost any task imaginable.
The VOISpeed IP phone system is truly an
amazing piece of kit and we hope you have a great time finding out all of the
great benefits as much as we have.
More importantly, we hope you enjoy reading
this VOISpeed IP phone system information website and are able to find what you
were looking for, enjoy!
Homeworker solutions
Is your company being held back in allowing
employees to work from home because they have no access to your internal
telephone network?
If so, VoiSpeed is the answer...
Allow home workers to connect to the system working on a live
extension
voicemail messages arriving in their inbox as e-mail
Remote office solutions
Do you need to connect a remote office, holiday
home or even a boat to your phone system?
Using satellite broadband it is easy and
reliable.. Giving you FREE phone calls internally and to be able to make calls
from the main business office.
A Phone System Perfect for Small business 2 to 8 ISDN
Lines
Because the VOISpeed IP business phone system is less expensive than a
traditional business phone system, it is the perfect choice for a small business
business phone system. Whether your a new company looking for an entry level office
business phone system or looking to expand from a standard one line connection to ISDN, the
VOISpeed IP business business phone system is simply perfect and will also expand with
your business.
Starting with 2x ISDN cards offing 2 voice lines, which can be
easily upgraded to handle up to 120 lines.
Medium Sized Phone System for business 4 to 30 ISDN
Lines
Because the VOISpeed IP business phone system is software
based, it means however many users you need, you can have. If you need 100 users
you simply purchase the business phone system with 100 headsets or 100 handsets.
When you need to upgrade the system or even downgrade it, you can just by
either adding more users by purchasing more headsets or to downgrade, simply
delete the users who you want to go.
Install ISDN card to handle from 4 to 60 voice lines.
Large Business Phone System for business 30 to 120
ISDN Lines
The VOISpeed IP business phone system is the most versatile
phone system we have ever used and believe it will change the way companies use
and purchase their business phone system solution. The business phone system can operate
almost any function as standard so tracking calls, controlling calls and
recording calls, all of which are very important to large companies can be
conducted with ease.
VOISpeed can be used to connect multiple offices together as
well. This method of connecting remote offices also benefits the company by
being able route calls via the internet, producing free calls between each
office on the phone network.
By installing 2x 30 channel ISDN cards, this system can handle
up to 120 incoming lines...
Call Centre System
The VOISpeed is capable of handling many calls, you can send
calls to technical, sales or accounts depending on how the customer dialed in
using DDI, otherwise let the auto attendant deal with the call freeing up
employees for other duties. The IVR system is menu driven to push calls to the
correct department of your business. On arrival, if your team are busy the call
is held until a team member is free to take it.
If you are using a database of customers, it is also possible
that as the call is answered the calling number has been matched to your data
base records and the customers details are already on screen without ever having
to ask the customer for their details.
Look at these great features!
• Free extension licences.. Add as many extensions as
you require, all in the cost of the V3 module
• Free soft phone software to run on your PC, SIP (network) handsets,
USB to standard BT phone adaptors also available
• No additional wiring - it runs on the LAN, or a Wi-Fi
• Free inter-site calls over a WAN or VPN
• Free Voicemail with IVR
• Free 2-way call recording
• Integrates with traditional business phone systems through So bus working
• Paging
• Instant Messaging - send discrete messages to colleagues on the business
phone system
• IP Gateway version for ISPs
• Ability to subscribe to a SIP carrier for cheap outbound calls via the
Internet
• Outlook Integration with new Outlook Code
• WiFi IP Phone
• Intelligent call management system, direct dial in or via a menu system to
direct calls to the correct people via
Auto Attendant
• Easy administration without the need for a specialist PBX programmer
• FREE mobile calls to your employees, with O2 you call your company
mobiles for FREE. Install GSM call routing to allow FREE office to mobile, and
mobile to office calls.
• Ability to record every single call into or out of your business.
VOISpeed is an affordable software based IP PBX that
runs on a PC acting as a Server. It is a brilliantly cost effective business phone system
in its own right, with free voicemail, 2 way call recording and screen-based phones. There's
a wide choice of handsets and headsets. And the system can integrate with
old-style business business phone systems
too. Contact us for a demonstration of the system.
Free Calls
VOISpeed enables calls to be made to and from remote workers
and other offices, free of charge, over broadband.
Zero Cabling using your existing IT network
Because it's a LAN based system, wherever you have a PC or
network socket, you have a phone.
Computer Telephony Integration
VOISpeed can link to CRM software and now features integration
with Outlook, too.
Have your customers details on screen as you open the call, no need to ask the
customer for details, just verify the customer at the start of the call for Data
Protection.
Broadband Telephony
Our new VoIP module allow calls to be made - and received,
too, if appropriate, over broadband. You don't have to change your broadband supplier. This
means that you can have more lines for free. You could reduce the number of
phone lines you have or do away with them altogether and use virtual numbers
from a suitable carrier. VOISpeed can link to CRM software and now features
integration with Outlook, too.
An added bonus, VoIP calls to land lines are much less
expensive!
ISPs, SIP Carriers, Channel Partners
Enquiries from channel partners are most welcome
The V3 Module is the heart of the VOISpeed Business
Phone System! It enables
all the core functions, some of which are listed below:
• Unlimited Extensions
• Screen-based phones
(screen dialing)
• FREE Voicemail
• Call Centre Capabilities
• Least Cost Routing - Via ISDN, mobile networks internal calling or broadband
to a low cost carrier
• 2 way call recording
• Conferencing
• Instant Messaging
• Built-in PA system
• Caller Line Identification (requires activation from your line provider)
• Free calls to home workers & remote offices over a broadband connection
(Requires R-Client Licence)
• IVR Platform / Auto Attendant
• SIP Support (SIP License required)
Pricing: Depending on how
many lines you have into your business and remote workers connected to the
system the cost varies. Please contact us for best pricing on supply and
installation. If you have a good specification PC on
your network already then this would be ideal. If not, we can supply standard
desktop or rack mounted units.
Prices for a basic system without a PC from £999 configured.
Rackmount PCs from £600.
Ready to find out more.. Email us now with your requirements sales@equinox-communications.com Back to top
Why soft PBX?
You may be wondering why you would put a
specialised item such as a PBX into a PC?
Well, a PBX is just a computer which has been
designed to be a PBX. It uses unique (expensive cards) installed in to
controller board within the main unit running unique (expensive) software.
Should you need to add components such as voice mail, call divert, IVR's you'll
have to purchase additional cards to fit in the box. The card you buy will be
chosen or manufactured for your system. You will not be able to shop around for
different brands and will be certainly tied to a high price. The same also goes
should you need to change settings such as adding or removing a user, to do this
usually means paying an engineer to visit your premises and reprogram the unit.
If you now think about it another way..
You have probably noticed in the last 4 to 5
years the price of computers has dropped due to mass market, high competition
and better manufacturing. In using a PC, you will save a substantial amount of
investment and adding a software PBX program to it.
So, instead of making a special box to be a PBX
and writing software to run within it, why not just take an ordinary PC and
write software to make it a PBX? This means that you are purchasing mass market
products at prices that no hard PBX could match. Another reason is that hard
PBX's are based on per user licencing which means, one extension, one licence.
With VOISpeed once you have purchased the PBX
module you can add as many users as you wish for FREE. Voicemail, IVR's,
call divert are all included in the main unit with the software and a lot
cheaper to buy than a hardware card.
We are passionate about this system, we have seen
them working.. We can see what it can do for your business whether large or
small. It can and will grow with your business meaning your investment will be upgradeable
by software indefinitely and will not get to an age where it should be replaced
due to age or your company has outgrown it. When the PC needs upgrading to a
newer faster one with more storage it will cost around £500 as apposed to over
£4000 for a new hard PBX starter kit. Upgrade the PC and transfer the soft PBX
settings across and you have a newer faster system as a fraction of the price.
The other main advantage is that being a PC it
will be connected to your network. A soft PBX can send and receive calls via
your broadband connection thus allowing you access to the many SIP providers for cheap calls.
You can route outgoing calls for the best price at the time of day the calls is
made. You can then add your home users as native extensions to your system. By
using VPN, remote access and this system your employees can work at home like they were
in the office when they could be anywhere on earth.
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Advantages over traditional PBX
There are so many advantages the VOISpeed IP
business phone system has over a traditional office business phone system. The
VOISpeed IP
Business business phone system can out perform most tasks a PBX business phone system
is capable
of and more, here's just a few of them.
Computerised Business Phone System
The IP business phone system is a computerised
business phone system so it has many advantages. Because it is software based it can be
fully integrated with a database, this feature alone enables you to to integrate
the IP business phone system with your customer database and allow automatic credit card
processing as well as data handling. This feature is truly fantastic, Every time
an existing customer phones their number is recognised or the receptionist types
in their reference number and is instantly given the customers full history,
displaying whatever information you want e.g. payment history and if monies are
outstanding, when the call is forwarded so is the information. This type of
function can also be integrated with a process ordering system so if a product
is requested, the recipient knows how many are left and the system can
automatically order more at the appropriate time.
Although this feature does not come with the VOISpeed IP business phone system and needs to be designed specifically for each company,
it is where the real advantages are. If your interested in using this type of
feature for your business you will need to find a database development company
that have the skill set required.
Work from home
If you can't get into the office, simply log onto the system remotely
from home. Your PC or laptop becomes a live extension of the system for you to
carry on working as if you were in the office. Receive calls, and make calls
internally and externally through your business PBX.
Conference business phone system
The VOISpeed IP business phone system can be used to
make conference calls between as many persons as you like. As long as each
person is logged on, all can be part of a conference call to outside of the IP
phone network.
Phone Answering System
The VOISpeed IP phone answering system is
incredibly versatile. Each member of staff can set up and record their own
personal message. When the receptionist answers a call from a customer
requesting to speak with someone specific but they are not at their desk, they
know by looking at the VCP that they are not available but can transfer the call
anyway. This enables the customer to hear the voice message and leave their own
message.
Now so far there is nothing here that a
traditional business phone system could not do, but if enabled the IP business phone system
will
record the message and then send it to the recipient via email. This feature is
simply great, if your away from the office you can keep up to date with what's
going on and choose to answer the most important calls. In the future you will
wonder who you ever copped with it.
Text Messaging
The text messaging feature on the VOISpeed IP business phone system
is a great tool that lets you send text messages to anyone
who is logged onto the phone network. The text messaging feature is fantastic, being
able to quickly ask questions to people in other departments or on another call
to get an answer
without even leaving your desk, saves a lot of time and money.
Advanced business phone system
The VOISpeed IP Business business phone system is a very advanced
business phone system. Because IP business phone systems use the latest available technology,
traditional business phone systems don't stand a chance and will become the business
business phone system of the past.
Software based business phone systems also have the advantage of not
being limited to the original specifications, unlike traditional hardware based
telephone systems. Being software based, the VOISpeed IP business phone system can be
programmed and integrated with database programs to create a fully integrated
office data handling solution.
Office Optimisation
The VOISpeed IP business phone system is one of the simplest business phone systems to configure and use, with some of its more basic features greatly
enhancing the time and resources needed to perform certain tasks. The instant
messaging alone can save plenty of time by keeping staff at their desks when
requesting information from other staff members. One of my favourite features is
the voicemail that automatically emails messages as soon they have been
recorded, you receive an email notification, click on the link and the message
is played.
Above are just some of the more basic features that help the
day to day operations required working in an office. This advanced business phone system
will not only save your business money because it is a more affordable option
but when the amount of time saved is combined together, will drastically
increase productivity.
Marketing Campaign Tracking
When running certain types of marketing campaigns, it can be
almost impossible to accurately track there performance. With the VOISpeed IP business phone system
you can set up a database that recognises different phone numbers
so you can use different phone numbers for each marketing campaign. The VOISpeed
IP business phone system database can then track the performance of each campaign,
producing a report demonstrating the exact number of leads obtained. Combine
this function into a order processing system and not only can tell what campaign
has generated the most leads but which has converted the most sales. This type
of functionality is worth its weight in gold and you are only limited by the
expertise of the developer you use to construct such advanced features.
Advanced Business Phone System Development
The VOISpeed IP business phone system can basically be programmed to
operate virtually any task imaginable, you are only limited by your imagination
and ability of your chosen application developer. The business phone systems advanced
features we used had been developed by Podium Solutions who have a dedicated
team of expert database development consultants who construct bespoke programs
to provide clients with tailor made IT solutions.
Advanced Features, if you can think of it, you can
probably do it
The VOISpeed IP business phone system comes with many advanced features
as standard that are far more advanced then traditional systems but combining
the business phone system with a quality application developer is where your company will
truly benefit and reap the rewards.
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IP Business Phone System Features
There are so many features the VOISpeed
IP business phone system has over a traditional Business business phone system. The
VOISpeed IP business phone system can perform every task a PBX business phone system
is capable of
and more, here's just a few of them.
Switchboard business phone system
The VOISpeed IP business phone system has the ability
to act as a switchboard with as many receptionists and users as you need. Simply
select which persons you would like calls to be answered by e.g. your five
receptionists and all incoming calls are directed to them. The IP business phone system
can even let you choose things like how many times a persons phone rings before
diverting to your next choice of recipient. If your first choice is busy, the IP
business phone system automatically knows and diverts the call straight to your next
choice. When the call is answered by your desired member of staff, they can
forward the call to the desired department with just one click.
IP business phone system Virtual Control Panel
Because the main workings of the VOISpeed IP business phone system is software based, the majority of its functions are displayed
on your PC screen. The VOISpeed IP business phone systems Virtual Control Panel (VCP) automatically
pops up in a window on the users screen when a call is received. The VCP
(picture below) is very simple to use and looks just like a traditional business phone system. Some of the phones and headsets available to use with the
VOISpeed IP business phone system will also have some of the functions in-built. The VCP
is where you access the IP business phone systems features and main controls.
Adjusting things like sound and forwarding
calls onto other members of staff or different departments can all be operated
straight from the main VCP, as well as most other common functions you need.
More advanced options are accessed via a drop
down menu, which is where you can change all of the advanced business phone system
settings like who receives incoming calls, voice recording and auto attendant
e.g. press one sales, press two for accounts etc.
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For your company's present
and future communications
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